Our Privacy Policy
At Discount Mortgage Canada, our clients entrust us with their personal
information and we protect that information. The purpose of the Privacy
Policy is to advise you as to why we ask for personal information, how we
use it, what safeguards we employ and how to contact us with privacy related
matters.
Policy Statement
The company only collects personal information to effectively source and
place mortgages for institutional lenders, private lenders and borrowers and
to otherwise provide professional and competent mortgage services to clients
and customers. This will also include creditor insurance, lines of credit,
refinancing and debt consolidations.
The Collection, Use and Disclosure of Personal Information
Personal information held by us consists of all information provided from
each applicant obtained from or with the consent of a client. Only the
information necessary to facilitate the mortgage transaction or otherwise
provide professional and competent service to clients and customers will be
collected. No personal information will be collected from an individual
without first obtaining the consent of the individual to the collection, use
and dissemination of that information. Express consent (whether oral or
written) will always be obtained except in the following situation. Consent
may be implied where the information is not sensitive and where it can be
reasonably assumed that the individual would expect the information to be
disclosed in this fashion. Once information is collected, it will be used
and disclosed only for the purposes disclosed by the individual.
Safe Guards
We use various methods to safeguard personal information. These include
personal computers and electronic security, locked files in a secured
environment and destruction of information no longer needed.
Disclosure for New Purpose
No personal information will be used for any new purpose without the express
consent of that individual.
Accuracy of Personal Information
You may request access to your personal information held by us, or request
change consent to our use of your personal information, by contacting our
Privacy Compliance officer.
Compliance
Any complaint from
an individual concerning the collection, use or disclosure of their personal
information or concerning the individual's ability to access their personal
information must be referred to the privacy compliance officer, who will
attempt to resolve the complaint to the individual's satisfaction. In the
event the complaint cannot be resolved internally to the individual's
satisfaction, he or she will be advised of where to direct
the complaint.
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